Under the law, if the manufacturer or its authorized dealer has been unable to repair a car’s problem after a “reasonable number of attempts,” the buyer or lessee may go through a manufacturer’s arbitration program, or to court, to seek a full refund of the car’s purchase price (minus a deduction for use of the vehicle). The law considers a “reasonable number of attempts” to be any one of the following:I have written about my POS car before, and, while my car problems were never bad enough to warrant a refund or a replacement, I wish I had kept better documentation early on.
- Four or more unsuccessful attempts to repair the same defect; or,
- One unsuccessful attempt to repair a defect which has caused the complete failure of the steering or braking system and which is likely to cause death or serious bodily injury; or,
- A car which has been out of service due to warranty repairs for 30 or more cumulative business days.
Hey! Did you know that there are Lemon Laws that cover bad cars?